- 1. BUSINESS
- 1.1. The Website is a platform for online sale of furniture and home decor merchandise (“products”) and allied services ("services") offered by JFWOODS and the purchase of products and service by you. For point of clarity, the products and services are manufactured and sold, under the brand “Jfwoods”, which is owned by Jfwoods. Jfwoods also delivers the products to You directly or through our logistics team or courier partners.
- 1.2. Jfwoods has the right to change or discontinue any products and service at any time, without notice. Jfwoods may add or modify the procedures, modes, processes or conditions of purchase at any time. Jfwoods shall not be liable to You or to any third party for any modification, suspension or discontinuance of any product or any aspect of the services.
- 2. PRODUCTS AND SERVICES
- 2.1. Jfwoods sells a variety of products. Services, such as shipping, in relation to the products shall be per the Jfwoods policy, which may be changed by Jfwoods from time to time.
- 3. SERVICES
- 3.1. You should take all responsibility for Your own actions in utilizing the products and service and the Website in relation to the services availed or purchased by You and Jfwoods shall not be liable for any such action or consequence thereof.
- 3.2. You represent that You are of legal age to form a binding contract and are not a person barred from purchasing products or receiving services under the laws as applicable in India.
- 4. PRICING INFORMATION
- 4.1. The Pricing Information relating to the product shall be as displayed on the Website and as disclosed to You at the time of Your purchase/order.
- 4.2. Jfwoods does not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.
- 4.3. While Jfwoods strives to provide accurate information relating to products and services including pricing information, but typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error, Jfwoods will have the right to modify the price of the product or services and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Jfwoods cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
- 5. CREDIT CARD DETAILS
- You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide valid, correct and accurate credit / debit card details to the approved payment gateways for purchasing products or availing services on the Website. You shall not use the credit / debit card that is not lawfully owned by You. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card details. Jfwoods expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/debit card.
- 6. DELIVERY OF THE PRODUCT
- 6.1. Your shipping address and pin code will be verified for serviceability with the database of Jfwoods before You proceed to pay for Your purchase. If Your order is not serviceable by representatives of Jfwoods or the area/pin code is not covered, we will request You to provide us with an alternate shipping address which we expect to have within Jfwoods serviceable area. If there is any dispute regarding the shipment of the product or delivery of services for the area not covered by Jfwoods, Jfwoods will not be responsible for the non-delivery of the product or services. You can make purchases on the website from anywhere in the world but the shipping address must be within India, in an area serviceable by us.
- 6.2. In case You book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Once the products ordered by You reach the nearby delivery centre and Jfwoods makes Delivery Attempt once, and You cancel the delivery the products, Jfwoods will try to hold the products in the delivery centre for a week, beyond which if You do not take the delivery of the products, Jfwoods shall be free to cancel the order.
- 7. CANCELLATIONS, RETURNS AND REFUNDS
- 7.1. Cancellation prior to delivery - You can cancel your order for any product within 24 hours of placing the order, a full refund will be initiated. Once your return claim is accepted, Refund will be processed within 48 hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account. For cancellation requests please get in touch with us on our customer care number (9729996644) or write to us at firstname.lastname@example.org. For cancellations made before a delivery attempt, any advance paid will be refunded as per Jfwoods refund policy. A delivery attempt is defined as a visit to your ship-to address for delivery purposes (“Delivery Attempt”). However, in case of any Made To Order product (“MTO”) cancellation within 24 hours of placing the order, a full refund will be initiated. Post the 24-hour window, you will be charged 35% of the order value as a restocking fee.
- 7.2. Cancellation after delivery/installation - Products once delivered and installed cannot be returned.
- 7.3. Items bought on discount during sale are not eligible for cancellation after delivery.
- 7.4. In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number (9729996644) or write to us at email@example.com . Damage or defect will be assessed in 24hrs and a solution may be offered. If in the opinion of Jfwoods the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Jfwoods, to address the issue. However, if in the opinion of Jfwoods there is no defect in the product, Jfwoods shall return the same product back to you and no further action will be taken. Jfwoods shall have the sole right to determine whether a product is defective or not.
- 7.5. The cancellation policies mentioned here do not apply to certain pincodes.
- 8. RETURNS OR REPLACEMENTS: -
- 8.1. If you happen to receive a damaged or defective product, you can return it on the spot, at the time of delivery. No requests for return will be accepted post delivery.
- 9. Shipping And Delivery
- 9.1. In case we are yet to start delivery and post sales services in your city, whenever Jfwoods finds it operationally possible, we may deliver the product at your doorstep (provided a) You make advance payment of the entire order amount at the time of placing the order and b) the transportation cost is borne by you at actuals in advance). For such areas we will not be able to provide installation service and the products will not be covered under any warranty. However, at Jfwoods sole discretion, Jfwoods may solve any post sales related issues and provide installation services, provided you get the product to the nearest Delivery Center at your own cost and risk. Please get in touch with the customer service at the call centre for further enquiries.
- 9.2. Please note Jfwoods does not give any kind of After Sales service where the sales have been made to business or corporate offices.
- 9.3. The prices on website are subject to price fluctuations, due to various factors. Once an order is placed by you, you will be liable to pay such amount as was displayed on the date of the order and the invoice.
- 9.4. We deliver to certain pincodes only conditionally. In such cases, you may need to make an advance payment or minimum purchase value for your order to be eligible for delivery. For such locations, warranty, and after-sales service will also not be available. To know the exact conditions for your delivery location.
- 9.5. All services are provided on an “as is” basis. Jfwoods makes no warranties, whether express or implied, in relation to the services, in particular those of merchantability, non-infringement or fitness for purpose.
- 10. Warranties and Claims.
- There is a 1-year warranty on the structure which protects the buyer from manufacturing defects.
- Manufacturing defects are identified as collapsing of Wooden Structure.
- Normal usage or normal wear is not covered under warranty. All cushions soften with regular use and conform to the shape of the user over time.
- Fibre-filled backs and armrests will flatten with regular use.
- There is no warranty on the upholstery.
- Jfwoods strongly recommend to follow the care instructions for long lasting use of your product. Warranty doesn't cover the defects and parts that are occurring due to natural wear and the breakage, any mishandling or misuse of product, The warranty does not cover damages due to usage of the product beyond its intended use. Latent changes arising due to change in weather conditions.Please retain the invoice to claim the warranty.
- 11. Governing Law
- 11.1. These Supply Terms and the relationship between you and Jfwoods
shall be governed in accordance with the laws of India without reference to
conflict of laws principles.
- 11.2. All claims, differences and disputes arising under or in connection with or in relation to these Supply Terms or any transactions entered into on or through the website or the relationship between You and Jfwoods shall be subject to the exclusive jurisdiction of the courts at Ambala City and You hereby accede to and accept the jurisdiction of such courts
In case of wooden furniture, please note that wood has inherent qualities such as marginal differences in stain and varnish, unique grain patterns etc. These are visible on a finished product and result in two otherwise identical items looking different. These are natural features of wood that provide character to each piece of wooden furniture and are accepted as per Industry standards. Small knots are also sometimes visible on the surface which is filled in by the furniture craftsmen during manufacture.
Placing an order: Please check dimensions of the stairway and entrance to your premise before buying, so as to ensure that there is no problem in getting the product inside. In such a situation we will not be able to accept return or cancellation. There are some items that you will need to assemble on your own or you will need to arrange your own carpenter for assembly.
On Delivery: For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5% happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. In case of dust or a lack of shine, rubbing the surface with a cloth will help. This is an accepted method for cleaning the surface of a furniture item and making it shine.
Damages: Jfwoods shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:
- Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed.
- Any instruction manual, screws, nuts etc that might have been missed, should be informed to Customer Support immediately, so that they can arrange for the same to be delivered to you.
- In case, you receive a damaged product, please contact us within 24hrs of receipt. Email us a few photographs with the order number and item code to firstname.lastname@example.org or whatsapp us to 9729996644.
Your request will be processed as soon as we receive the photographs of the damage product. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.
In case you have any questions or need any clarifications do not hesitate to call our Customer Support Team at +91 9729996644.